Privacy & Refund Policy
values the privacy of your personal information. We do not sell, or otherwise share your personally identifiable information with any third parties, except as may be necessary to provide the services which you have requested for, or for promoting a safe and improved experience on the Website, in accordance with this policy.
Please note that .com does not capture or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the payment gateway’s secured payment page, and are securely transmitted to your card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does have access to, or store, your complete card account information.
maintains the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
1. Collection of Personally Identifiable Information and other Information
When you use our Website, we collect and store your personal information which is provided by you from time to time. This information enables us to provide services and features that better meet your needs, and to customize our Website to make your experience safer and easier.
In general, you can browse the Website anonymously without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. You always have the option to not provide information by choosing not to use a particular service or feature on the Website.
Apart from the personal information you provide by entering this on the Website, we may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve our users. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.
Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.
If you choose to buy on the Website, we collect personal information, including billing address, shipping address, contact numbers, email IDs, which are required by us to provide the services.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, or if you send us personal correspondence, such as emails or letters, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
We collect personally identifiable information (email address, name, phone number, etc.) from you when you set up a free account with us, or provide your email ID to enable us to send you updates, or in the course of placing an order. While you can browse some sections of our Website without being a registered member or having an account with us, certain activities (such as placing an order) do require registration. We do use your contact information to send you updates as well as offers based on your previous orders and your interests.
2. Use of Personal /Profile Data / Your Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to address your queries and complaints, resolve disputes; troubleshoot problems; help promote a safe service; inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information. We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
In our efforts to continually improve your experience on the Website, as well as to improve our services, we collect and analyse demographic, profile and behaviour data about our users’ activity on our Website.
3. Sharing of personal information
We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court
Taste like a king for your every order. Here’s how you taste our delicious cool recipe cakes at CoolCakes.in
We strive to prepare the best cake with a choice of your favorite recipe and we believe in quality which makes you enjoy every piece of it.
Surprise your child/beloved with the biggest range of cool cakes prepared here.
At Coolcake.in, we ensure the best quality of cake to reach your expectation, at the same timeyou have the right to return it when you don’t taste it good or any damage issues. We are happy to drop-by at your door step to collect the package if you are really not satisfied with the order you placed.
Like how you ordered happily, we have also made our happy Return Policy to hear your complaints for any damaged or other issues regarding your order.
Enjoying a cake of your choice is your right and serving delicious pieces with all our heart is our responsibility. However, if you face any problem with the parcel or not satisfied with the quality, you can always return happily by following certain return policies. Please check our “Conditions for Return Policy”.